Privacy Policy

Privacy Policy

At Hug & Read, your privacy matters. We’re committed to protecting your personal information and being transparent about how we use it.

1. What We Collect

When you interact with our website or place an order, we may collect the following:

• Your name and contact details (like email or postal address)
• Delivery and billing information
• Any messages or feedback you send us
• Optional information if you subscribe to our newsletter

We never collect more than we need, and we don’t store payment details, all transactions are processed securely via trusted platforms, for example Stripe, PayPal, etc.

2. How We Use Your Information

We only use your personal information to:

• Fulfil and deliver your orders
• Respond to enquiries or support requests
• Send updates if you’ve opted in to our newsletter
• Improve our website and customer experience

We will never sell, rent, or share your personal information with third parties for marketing purposes.

3. Keeping Your Information Safe

We use security best practices to protect your data from misuse, loss, or unauthorised access. All data is stored securely, and we limit access to those who need it to process orders or provide support.

4. Your Rights

You can request to access, correct, or delete your personal data at any time. Just email us at owlpost@hugandread.com.au and we’ll be happy to help.

5. Cookies

Like most websites, we use cookies to help the site function and understand how visitors use it. These cookies don’t identify you personally, but help us make Hug & Read even better.

6. Contact Us

Questions about privacy? We’re here to help. Email: owlpost@hugandread.com.au